Alexandra Ramirez
GreenGeeks offer Linux-based hosting with 24×7 support. They provide customers with unlimited bandwidth, disk space and MySQL databases. This combined with their excellent customer ratings earned them a top spot.
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History of GreenGeeks Hosting
When it comes to green energy web hosting, GreenGeeks is the industry leader. Their management team has over 40 years experience providing high quality and affordable web hosting. Not only will you get only the best of breed server hardware, you will have the most dependable network providers and access to the most up to date software programs available on the internet today. On top of all that, your account will have a positive energy footprint on the environment.
Customers will enjoy service that is second to none by highly trained staff that understands that outstanding customer service is important to their customers. Their dedication to providing that is not a onetime deal until you are signed up. You’ll have it from day one and onward. With a support team that is available 24 hours a day, 7 days a week, 365 days a year, you will never have to worry about not being able to get a hold of someone should a problem arise.
They are committed to getting their customers’ concerns answered with the first contact, but if for any reason that isn’t possible, they will stick with it until the resolution is found and they will do their best to reach that solution in the shortest amount of time possible.
One of the focuses of their attention is providing exceptional and reliable server uptime. What good is a website if the server is always going down and your visitors can’t access it? GreenGeeks has a 99.9% uptime history and they work hard to keep it that way. They have put measures in place to keep server uptime a priority such as using world class data facilities, having robust hardware and lowering the amount of clients on a server. If for any reason a hardware failure occurs that is not recoverable, they have nightly backups of their clients’ data and they can get their websites back up efficiently and without delay.
There are many things you can expect from GreenGeeks as a hosting customer:
- Customer Service that is second to none
- Eco friendly green energy hosting
- High quality, robust servers and bandwidth
- Video tutorials
- Helpful FAQs
- Account administration tools
- Website design services
- Ongoing support 24/7/365
They want their customers to get more than they expect and they go above and beyond to make sure that they feel that way. Their attention to excellent customer service and satisfaction has won them numerous awards including GreenGeeks ranks on Inc. 500|5000 Fastest Growing Companies list, was awarded the best green webhosting provider in the industry by WebHostingGeeks, won the best green hosting award from bestwebsitehostingservices.org, was awarded the honor of being one of the TOP hosting providers of 2012 by webhostingreviewsrus.com, was given the Top 10 VPS Hosting award by findbestwebhosting.com, was given the award for 2012’s best web host to use when starting a new website from makeawebsiteguru.com, and a host of other awards over the years. They just keep getting better and stronger and it’s their features, quality and customer service focus that is responsible.
GreenGeeks commitment to having a positive impact on the environment is not just words. They have a green mission: To provide high quality, dependable web hosting services that not only have the best customer service in the industry, but that are affordable as well. The second part of that mission is to promote and encourage every website on the web to be hosted by a company that uses green energy.
They are advocates both in word and action for recycling and conservation and actively participate in programs within the company as well as educating customers about the importance of these things. They’re not just spouting off words, the practice what they preach.
Along with being a positive impact on the environment, GreenGeeks actively participates with organizations to make the community a better place as well. They have participated with such partners as:
- World Vision
- Breast Cancer Awareness
- Habitat for Humanity
- Los Angeles Regional Food Banks
- St Jude’s Cancer Research Institute
- Disaster Relief for Japan
- Haiti Relief in 2010
- American Lung Association – Fight for clean Air – 2010/2011
- CO2 NeutralAir partnership
Signing up with GreenGeeks Hosting
GreenGeeks makes signing up with them super simple. Once you click on the button to get things started, you will be taken to a page where you can choose a brand new domain to register (with the first year FREE) or you can use a domain you already have ownership of. If you are using a domain you already own, they will show you how to effortlessly switch it over to them with no hassle. Once you choose one of those two options you will be taken to the signup page where you will need to fill out some registration information. Included in that information is:
- Full Name
- Full Mailing Address
- Company Name (if applicable)
- Email address
- Contact Phone Number
- Country
Be sure to put your full address down, including city and zipcode as well as the state you live in. Also on this page is where you will choose the payment term you want. You can choose from four different payment terms:
- Monthly
- Yearly (pay a discounted rate in one lump sum for 12 months)
- Two years (pay a discounted rate in one lump sum for 24 months)
- Three Years (pay a discounted rate in one lump sum for 56 months)
If you choose to be billed monthly, you will not be eligible for their coupon special, but it is still a good rate even at the non discounted price. If it is possible, you will save a lot of money by buying the three year term if you can. This way you get the special coupon rate for the whole three years. When you choose the 1, 2 or 3 year terms rather than monthly, you will pay for the whole term at one time upon registration.
Included in your registration are free marketing credits, nightly backups and instant activation. In addition there are a ton of features that web hosting customers get to use as well to make their sites excellent. Your purchase comes with a 30 day money back guarantee if you are dissatisfied for any reason.
Last on this page is where you will enter your payment information. This will be the credit card or PayPal account that you want to use to pay for your GreenGeek hosting account. Once you are all signed up and paid for, your login information will be emailed to you with a confirmation of your purchase. Don’t lose this information so you can access your new GreenGeeks account.
If you’re switching to GreenGeeks from another hosting provider they will help you transfer your entire website over to your GreenGeeks hosting account absolutely free. This is an invaluable perk to have because sites can be messed up and even lost in the transfer if the person doesn’t know what they’re doing. The trained support staff is trained in how to do this safely and efficiently and you won’t have anything to worry about in terms of your site not coming through the transfer intact.
GreenGeeks Hosting Package Choices and Features
GreenGeeks wants their customers to have a host of features to enhance their websites. These features cover virtually everything involved in starting, building and running a website. Included in these features are general features, site promotion tools, website scripts that make your site really stand out, multimedia features so you can stay with the trends of the appeal of video, ecommerce features that enable you to sell safely and efficiently and much more. The features that every GreenGeeks hosting customer gets access to are outlined below:
- Unlimited Disk storage
- Host unlimited websites on 1 account
- Free Domain name for the life of your GreenGeek account
- Free Starter Site – 24 to 48 hour turnaround –
- Free Site Transfer – if you are moving from another hosting site, GreenGeeks will help you move for free
- Free drag and drop site builder
- Unlimited POP/POP3 Secure email support
- Unlimited IMAP/Secure IMAP E-mail Support
- Unlimited Gigs of Site Transfer
- Unlimited Forwarding E-mail Accounts
- Unlimited E-mail Autoresponder
- Unlimited Parked Domains
- Unlimited Subdomains
- Unlimited Additional FTP Accounts
- Unlimited MySQL Databases
- CGI-Bin
- Webmail Access
- CGI Library
- Server Side Includes
- Frontpage 2000/2002 Extensions
- Account Control Panel (Cpanel) comes with a demo for easy usage
- FTP Access
- SSH (Shell) Access
- Override .htaccess Support
- Anonymous FTP
- Log Files + Site Stats
- Linux Operating System
- High Performance MySQL Backend
- Dual Quad Core Frontend Servers
- Optimized Web & Database Server
- 24/7 Monitoring, Every 10 seconds
- Courtesy Nightly Backups
- Multi-Gigabit Connection
- Free Search Engine Submission
- Free Marketing Package
- Bulletin Board (PHPBB, SMF, etc)
- Form-mail Script
- PHP Nuke
- Guestbook
- WordPress, Drupal, Joomla, etc
- Mailing Lists
- Image Galleries/Coppermine
- Poll and Survey Software
- Moodle
- Mambo and Joomla
- phpForm Generator
- PHP 5
- Perl 5
- Python
- Custom PHP.INI File
- Javascript/DHTML
- Flash/Shockwave
- Help Center/Support Ticket
- SSL Secure Server – necessary for ecommerce sites for the protection of your buyers’ information
- OS Commerce Shopping Cart
- Agora Shopping Cart
- Zencart Shopping Cart
- Password Protected Directories
- Open PGP/GPG Encryption
- Supports Streaming Video
- Supports Streaming Audio
- Real Audio & Video Support
- Flash Support
- Macromedia Shockwave
- MIDI File Support
- Add Own MIME Types
- 24×7 Phone, Chat and Email Support
- Several payment options
- 30 day money back guarantee
- Step by step tutorials
- Huge knowledge base on site for users
GreenGeeks wanted to provide their hosting customers with an impressive list of features that enable them to become experts in their own websites, and that is what the list above does. These features are available to you for the life of your account and they will always be there to use should you need them. It’s not all about the bells and whistles though. All the features in the world don’t matter is quality isn’t there and customer service stinks.
The high quality you will experience through GreenGeeks is one of the reasons they are so highly regarded in the industry. You will be using exceptional hardware, incredible uptime, features that enhance your entire experience AND have exceptional customer service too. It doesn’t get any better.
Ease of Use for GreenGeeks Hosting Customers
You will be astounded at what GreenGeeks has provided in the way of tutorials not to mention their extensive knowledge base that can help answer any question you may have in regards to your account and all the features you have access to. The knowledge base includes:
- Sales Questions (67)
- General Hosting (68)
- Reseller Hosting (26)
- VPS Hosting (17)
- Billing Questions (15)
- Education (155)
- Video Tutorials (2)
The numbers to the side of the above topics are the number of questions or concerns this topic has answers for right there at your fingertips. In addition, the video tutorials have a massive amount included as well. The video tutorials include Cpanel videos and WHM videos. And this list is expansive as well. There are 27 video tutorials in CPanel and 26 tutorials in WHM videos. Both sets of tutorials will give users a lot of knowledge on how to properly use them to achieve their website goals.
In addition, if any of the above answers in the knowledge base or the tutorials don’t help you with your problems, there is a staff ready and waiting to help you solve your problems and get you back on track. Their dedication to the customer service experience is why they have gone all out to ensure that not only do you have access to all these great features, but you have access to the answers and instructions on how to best use them as well.
Help & Support Tickets
Along with the knowledge base, which is designed to offer support, you can email, live chat or telephone any of our staff members to get help and support with any questions or concerns you might have regarding website creation or set up, cPanel navigation, or account management. They want you to feel comfortable contacting them if the information on the site doesn’t handle the problems you’re having to your satisfaction. Since everything is geared to run smoothly, having problems isn’t a constant thing by any means. Most people can get their questions answered by using the knowledge base or the tutorials.
If you ever need to submit a support ticket and want to do so through email, there are several email addresses you can use to contact the right department where you can send any question you have about your site, account, builder, or anything else regarding GreenGeeks for that matter.
Contacting GreenGeeks Hosting and Finding them on Social Media
Whenever you need to contact one of the GreenGeeks staff members, there are several ways in place for you to successfully do this. Email, Live chat and telephone support are available 24/7 so even if it’s 3:00am when you have an issue, there will be someone there ready to help you.
You will never be ignored at GreenGeeks. If they can’t fix your problem in the first contact with you, which is their goal, they will follow up with the solution to your problem as quickly as possible that still gives you a satisfactory resolution.
Website: www.greengeeks.com
Email: Sales: [email protected]
Support: [email protected]
Billing: [email protected]
Abuse: [email protected]
Telephone: 1-877-ECO-SITE
Local Phone: 1-310-496-8946
Live Chat: Available all the time
Resources
- GreenGeeks Hosting – http://www.greengeeks.com/
